Refund & Return Policy

Effective Date: 10-06-2025

At Tee Picasso, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we are happy to assist you with returns or refunds. Please review our policy below for details on how we handle refunds and returns.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

• Return Window: You may return items within [insert number] days from the date of receipt.

• Condition of Items: Items must be unused, unworn, and in the original condition with all tags, labels, and packaging intact. We cannot accept returns on items that have been washed, worn, or damaged after delivery.

• Non-Returnable Items: The following items are non-returnable:

  • Custom or personalized items

  • Sale or discounted items (unless otherwise specified)

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at [Insert Email Address] or [Insert Phone Number] to request a return authorization (RA) number. Please include your order number, the items you wish to return, and the reason for the return.

2. Prepare the Return: Pack the items securely in the original packaging and include your order receipt or a copy of the order confirmation email.

3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refund Process

Once we receive your return, we will inspect the item to ensure it meets our return policy guidelines. If the return is approved:

• Refund Method: Refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.

• Partial Refunds: If the returned item is damaged or missing parts, we may issue a partial refund.

• Restocking Fee: A restocking fee of [Insert Amount or Percentage] may be applied for returned items in certain cases, such as non-defective items returned after the return window has closed.

4. Exchanges

We offer exchanges for products that are defective or damaged upon arrival. To exchange an item:

1. Contact our customer service team within [Insert Number of Days] days of receiving the item.

2. We will provide instructions on how to return the item and arrange for a replacement.

5. Defective or Damaged Items

If your item arrives defective or damaged, please contact us within [Insert Number of Days] days of delivery. We will provide you with a prepaid shipping label to return the item, and we will send you a replacement or issue a full refund.

6. Late Returns

We are unable to accept returns or issue refunds for items received after the return window has closed. If you are outside of the return period, please contact us and we may be able to offer a store credit at our discretion.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. In such cases, you will need to follow our return process once the item arrives.

8. Contact Us

If you have any questions or need assistance with your return or refund, please contact us at:

Tee Picasso
Email: info@teepicasso.com
Phone: +62 864 6444 2222